Privacy Policy

The Zambia National Laboratory Association (ZNLA) is committed to protecting the privacy and personal data of all users of its digital platform. This Privacy Policy explains how ZNLA collects, uses, stores, and protects personal information obtained through the ZNLA Platform, including the website, member portal, and associated services.

By accessing or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, you are advised not to use the Platform.

ZNLA collects personal and organizational information necessary to provide its services effectively. This includes information provided directly by users during account registration, membership applications, event registrations, and payment processes. Such information may include names, contact details, identification information, professional qualifications, institutional affiliations, and any supporting documents submitted for verification.

In addition, the Platform may automatically collect certain technical information when users interact with the system. This may include IP addresses, browser type, device information, and usage data, which are used to improve system performance, security, and user experience.

ZNLA uses the information collected to provide, manage, and improve its services. This includes processing membership applications, verifying user credentials, issuing certificates, managing event registrations, and facilitating payments. Personal data is also used to communicate with users regarding their accounts, services, updates, and important notifications.

The information may further be used for administrative purposes, record keeping, compliance with legal and regulatory requirements, and to ensure the integrity and security of the Platform.

ZNLA does not sell or rent personal data to third parties. However, information may be shared with trusted service providers and partners where necessary to deliver services effectively. This may include payment processors, hosting providers, and verification systems, all of whom are required to handle data securely and in accordance with applicable laws.

Information may also be disclosed where required by law, regulation, or legal process, or where necessary to protect the rights, property, or safety of ZNLA, its members, or the public.

ZNLA takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. Data is stored on secure systems and access is restricted to authorized personnel only.

While ZNLA strives to ensure the security of all information, no digital system can be guaranteed to be completely secure. Users are therefore encouraged to take appropriate precautions, such as safeguarding their login credentials.

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. This includes maintaining membership records, certification history, and compliance with legal or regulatory obligations.

Where data is no longer required, ZNLA will take reasonable steps to securely delete or anonymize such information.

Users have the right to access, review, and update their personal information through the Platform. Where necessary, users may request correction of inaccurate data or request deletion of their information, subject to any legal or operational requirements.

ZNLA will make reasonable efforts to respond to such requests in a timely manner.

The Platform may use cookies and similar technologies to enhance user experience, analyze usage, and improve system performance. Cookies are small data files stored on a user's device that help the Platform recognize returning users and understand how the system is used.

Users may choose to disable cookies through their browser settings; however, this may affect the functionality of certain features on the Platform.

The Platform may integrate with third-party services such as payment gateways or external verification systems. While ZNLA ensures that such providers meet reasonable data protection standards, it is not responsible for the privacy practices of third-party services. Users are encouraged to review the privacy policies of such providers where applicable.

ZNLA reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on the Platform and will take effect immediately upon posting. Continued use of the Platform constitutes acceptance of the updated Policy.

For any questions, concerns, or requests regarding this Privacy Policy or the handling of personal data, users may contact the Zambia National Laboratory Association through its official communication channels.